Refund and Returns Policy

At CL Wholesalers, we strive to provide our customers with the highest quality products and exceptional service. If you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

Refunds

• We offer refunds for eligible items within 7 days of purchase.
• To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
• Refunds will be issued to the original payment method used for the purchase.

Returns

• If you wish to return an item for any reason other than a defect or damage, you may do so within 7 days of purchase.
• To initiate a return, please contact our customer service team at info@clwholesalers.co.nz or 0800 777 455 to obtain a Return Authorization (RA) number.
• The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.

Defective or Damaged Items

• In the rare event that you receive a defective or damaged item, please contact us immediately upon receipt.
• We will provide instructions on how to return the item and arrange for a replacement or refund, including any associated shipping costs.

Exchanges

• We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Non-Refundable Items

• Certain items are not eligible for refunds or returns, including [list any non-refundable items, e.g., personalized or custom-made products].

Contact Us

If you have any questions or concerns about our Refund and Return Policy, please don’t hesitate to contact us at:

Email: info@clwholesalers.co.nz

Phone: 0800 777 455

Website: https://clwholesalers.co.nz/